Relax & Enjoy

 Spa days are awesome but there are a few things that you should know before visiting us or any spa for that matter. There are other questions I am sure so feel free to visit our FAQ page, we will be trying to cover everything that you need to know in future blogs but here are our main tips to make your spa day as enjoyable as possible.

How to spa…

 We want your visit to The Grange Spa to be totally stress free and so we ask that you always allow enough time for your experience. This way, you can fully enjoy all the benefits our spa has to offer without having to worry about being rushed. We also recommend arriving 15 minutes prior to your appointment time. This gives us a chance to record your current spa needs and details, as well as giving you time to unwind with refreshments on arrival. By taking a few extra minutes for yourself, you can ensure that your spa experience is truly relaxing and rejuvenating. 

What to bring with you?

A spa should be pretty chill…

We will supply you with a comfy, fluffy robe but if you would feel more comfortable wearing something else, you are more than welcome to wear lounge wear, gym or any comfy clothing that makes you feel relaxed. We do have a fully equipped gym so if you are feeling energetic then don’t forget your gym stuff.  

It’s nice to feel grounded…

Please bring indoor footwear – either sandals, flip flops, or slippers – and trainers if you intend to use the gym or you are welcome to just stroll around barefoot, this is our personal favourite!

Get the rubbish bit out the way so you can relax…

When making a reservation, full payment will be required by credit or debit card. If you have gift vouchers, we will need the code number on booking. If the voucher cannot be produced we will ask for an alternative payment.

Leave your valuables at home…

We advise you not to bring your jewellery or valuables, we have lockers to keep things secure but it is best to leave those things at home. 

Ditch the tech, it’s time to chill…

We like to suggest a mobile-free zone so please turn off your mobile phone before you arrive – it will make for a more relaxing visit for yourself and our other guests. If you really need to get some work done or you just can not do without it then that is absolutely fine but please be considerate to other guests. We do have free wifi for all our guests. If you like a Tik Tok, Insta or Reel then don’t forget to tag us @TheGrangeSpa!

Other bits…

No smoking in buildings, garden, or car park. As with everything if you really need it then we can find you some space, just not next to anything flammable! Minimum age 16.

Fancy a treat…

Please book all of your treatments when making your reservation or as soon as possible afterwards as we cannot guarantee availability of treatments on your arrival, please be aware that that due to the popularity of our treatments, we are no longer able to reserve treatment space.

Cancellations…

If you should need to cancel your booking, we will need a minimum of 7 days’ notice prior to your arrival date. Deposits are non-refundable, once you have made your booking, we have started to invest in you, you are welcome to rearrange your spa day, place the funds on account to use at a later date or request a voucher to the full value of your booking, these options are available at no additional cost to you. Money placed on account will be available for you to use indefinitely, vouchers as normal will be valid for a period of 12 months.

In exceptional circumstances we will issue a refund less a 10% charge which will be deducted from the full amount to cover costs incurred to us for processing the payment & refund.

Medical advice

We have a full medical consultation form that we need you to complete or update on each visit. This is as much for you as it is for us. The therapist needs this information to make sure your treatment is as comfortable as possible, on a more serious note if something happens and we need to get you some medical help it is beneficial for us to have as much information as possible. There is no data shared with any other company and this information belongs to you so we promise you can have it back and we will not give it to anyone else.

If you have any medical conditions, cancer, are pregnant or breast feeding have any allergies or infections please make the receptionist aware prior to making your booking as certain conditions may affect your treatment options. Any persons suffering from cancer, heart conditions, high/low blood pressure, arthritis, rheumatism, diabetes, allergies, epilepsy, or any disabilities, please consult your doctor as it may be exacerbated by your Spa experience.